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Service Technician

Medical Microinstruments

Pisa, IT
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Life Science
  • Post Date: 06/10/2024
  • Website:
  • Company Address: Via del Paduletto, 10a, 56011 Paduletto PI, Italy

About Medical Microinstruments

MMI has developed the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments.

Job Description

Want to join a motivated team of 190+ people who are dedicated to improving patient care through surgical robotics? Interested in working in the fast-paced, medical device industry? MMI is looking for people with a passion for innovation and a dedication to excellence.


We are looking for a Service Technician:

Core Responsibilities

  • He/She executes assigned job in compliance with Company procedures, according to local safety legislation and good manufacturing practices, in order to maximize attention on patient safety and product quality;
  • He/She provides technical support on Symani systems in use at MMI Inc. facilities, completing planned maintenances, corrective maintenances and upgrades/updates in compliance with approved work instructions and local regulations;
  • He/She supports in-house troubleshooting and repair of systems, sub-assemblies and critical components that are returning from Customer sites to MMI Inc. Facilities;
  • He/She supports the transfer of finished product between different MMI Inc. facilities and towards final customer sites;
  • If needed, he/she collaborates with manufacturing assemblers in compliance with work instructions and in accordance with technical specifications and approved part lists;
  • He/She promptly reports part usage and component shortages to ensure proper tracking and proper stock management;
  • He/She manages spare parts inventory and assigned tools, ensuring that all items are properly tracked, compatible with installed base and kept under calibration;
  • He/She identifies defective components and manages them in accordance with MMI Inc. procedures;
  • He/She actively contributes to mantain a clean, safe and tidy working environment;
  • He/She collects and records all support requests of MMI Inc. Customers and verifies all calls are accurately registered on MMI Inc. systems and tools according to internal procedures;
  • He/She remotely supports customers on issue troubleshooting and resolution to maximize systems uptime and ensure performance goals achievement and continuous increase of customer satisfaction;
  • He/She takes care of issue escalations to appropriate stakeholders when needed;
  • He/She occasionally provide supports to installation and setup of MMI Inc. products during congresses/events or demos at customer sites;
  • He/She keeps updated the documentation related to all production and service activities in a promptly manner to ensure tracking of systems, sub-assemblies and components;
  • He/She actively partecipates to training activities to satisfy both company and customer requirements.


Job requirements

  • 1/2 years experience in similar role;
  • Technical background with minimal experience on mechanical assembly activities and good capabilities to read technical drawings;
  • Technical High School Diploma might be enough– Bachelor Degree in Engineering would be considered a plus;
  • Team work mindset, experience in multifunctional and multicultural context;
  • Fluent communication in English;
  • Experience in usage of calibrated maintenance and testing tools;
  • Good knowledge of most common IT Products/platforms to support documentation update and customer communication;
  • Avalability to perform repetitive assembly activities for extended period of time;
  • Availability to accasionally travel across Italy and in EU Countries (<10% of time);
  • Availability to provide support on flexible shifts;
  • Valid driving licence.


About MMI

MMI is dedicated to improving reconstructive options for surgeons and patients and has developed the first teleoperated robotic platform for open microsurgery. It offers the surgeon motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery.


What We Offer

An exciting and challenging role based in Pisa, Italy. Working in a fun and growing company that is dedicated to improving patient care. The ability to learn new skills under the direction of the Field Service Leader with career advancement opportunities


Economic offer

According to your experience and responsibilities we will give you;

  • Inclusive Welfare Plan;
  • Ticket restaurant
  • Company bonuses;
  • Training plan;
  • Work-life balance encouraged


Join Us

Are you seeking an opportunity to make a real difference in a med-tech company with the aim of improving patient care? Join us and grow with a team of energy people who will motivate and inspire you!

Interested? We would love to hear from you!


MMI is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, pregnancy, age, disability or other characteristics protected by law.

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