We are looking for a quick-thinking and reliable professional with a background in education / event management / travel / tour management / hospitality / entertainment, paired with excellent people skills, fluent English and Italian, and a very good knowledge of one of the listed cities.

Given the time commitment and hybrid nature, a perfect role that could be accompanied with other activities such as studies and contract work.

You will be leading the on-site team, managing groups of 10 university students who come to Italy for the Fellowship Program. 

They will be splitting their days between observation at our partner hospital and discovering Italy through cultural immersion and travel. 

You will organize and oversee all their activities and act as a group leader, mentor, and main responsible for their safety and well-being during the program.

You will report to the Country Operations Manager, making sure that local operations run smoothly, programs are well planned and executed, and that all participants are safe, thriving, and having a fantastic experience.

Responsibilities

• Manage groups of students attending observational activities at our partner hospital, providing on-site coordination and acting as a liaison with the doctors and staff
• Plan and oversee hospital rotations, based on the guidelines agreed with the Program Manager, in accordance with the hospital administration
• Plan and arrange housing, airport pick-up, transportation, tours, group meals, and other events with the students
• Ensure the safety and well-being of the students, providing information, guidance, and support when needed. This requires 24/7 availability in case of emergency
• Conduct welcome presentations and informational sessions.
• Monitor political, health, safety, and security conditions in your assigned city and alert the Risk Management Team of any health or safety concerns
• Manage the budget and expenses of the city you are assigned, generating daily and weekly reports 
• Maintain consistent communication with all levels of the organization, including partner hospitals, universities, and student families when needed
• Develop and maintain relationships with local providers and partners

Desired Skills and Experience

• Mandatory to have relevant experience in either hospitality, event management, education, travel, or in customer facing roles
• Fluent or Native in Italian and English
• Passion for working with a young crowd, and ability to tune-in and communicate with them
• Strong organizational skills and ability to handle multiple priorities at once
• Strong sense of urgency with high priority tasks and able to meet deadlines
• Proven experience in creating and delivering innovative and exciting events and activities
• High attention to detail, problem-solving, and teamwork skills
• Comfortable with taking the lead in a situation and engaging positively – we expect independence and an ability to work autonomously
• Demonstrated ability to promote diversity, and respect varying cultural norms and sensibilities
• Passion and curiosity for international experiences, travel, and cultural discovery
• Outstanding work ethics, trustworthiness, and obsession with meeting high standards 
• Calm under pressure, able to manage crisis situations, negotiations, and confrontation 

Benefits

• 2000 euro/month salary + bonus
• Transportation, group meals, and excursions fully covered
• One week training and team building in-person in April
• Full time contract from mid-April to mid-August (or less, depending on the city)