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IT Support Technician

Treatwell

Milan, IT
  • Job Type: Full-Time
  • Function: IT
  • Industry: Software and Data
  • Post Date: 01/25/2023
  • Website: treatwell.com/
  • Company Address: London, United Kingdom
  • Salary Range: $50,000 - $150,000

About Treatwell

Transforming the way the hair and beauty community and their clients connect.

Job Description

The IT Support Technician is based in our Milan office but is part of a larger European IT Services team. You will be responsible for day to day IT operations including all purchasing and management of end user hardware, software licensing, onboarding and offboarding for employees. In addition you will also be required to support the business during trade shows and other events.

We make use of world class cloud based applications that provide scalability and flexibility to the workplace. We are 80% macOS end user environment, with a number of Windows and Linux/Unix users.

You will be required to be in the office for a minimum of 4 days per week with one day working from home.

This is a fantastic opportunity for someone seeking a new challenge and to join a team who are dynamic and hard working. The business has entered a period of sustained growth having recently gone through a transitional phase.

You’ll Be Responsible For

  • Adobe Creative Cloud (Administration).
  • Confident in supporting MacOS / OSX + (Apple Business manager).
  • Confident in supporting MSFT Windows 10/11
  • JAMF (Administration and know how)
  • Ninja One (MSFT windows PC management and Administration)
  • Atlassian Jira, Confluence experience
  • Ubiquiti UniFi AP management
  • AWS Know how (not essential)
  • Google Workspace (Experienced Administration and know how is essential)
  • Google Meet and associated hardware setup and configuration
  • Lastpass (Administration)
  • Slack (Administration)
  • Microsoft Office 365 (Administration)
  • VONAGE VOIP Telephony (Desirable)
  • An understanding of AV and environment security practices

About You
  • You are capable of providing a positive end user experience and outcomes.
  • You are approachable with excellent communication and people skills at all levels and have the ability to build key internal relationships and vendor relationships.
  • You feel confident in supporting MacOS - OSX, MSFT Windows and other platforms and systems.
  • You can work with or have experience of working with people across territories from various cultural backgrounds.
  • You have excellent analytical and problem solving skills.
  • You are able to differentiate when presenting non technical and technical solutions to end users and your team.
  • You have a proactive approach (must have), experience in producing and running projects, excellent end user interaction and excellent communication skills at all levels.
  • You are open minded with an ability to learn new ideas and present fresh approaches.
  • You have vendor management and engagement skills
  • You have remote support + hands on support hardware experience.
  • You have a very good understanding of: networking protocols and practises
  • You have an Excellent knowledge and working understanding of identity management services (Google Workspace, Okta, or similar). SSO, MFA protocols.
  • You are fluent in both Italian and English . Other languages are a plus.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 800 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll Treat You With
  • 28-days holiday, plus bank holidays
  • Monthly 40 EUR Treatwell vouchers so you can treat yourself too
  • Growth funds for you to develop and grow with your team
  • 40% off Italo Trains
  • Annual Treatwell retreat to a sunny European destination
  • All the tools / devices supplied to do the best job you can eg. laptop, monitor, keyboard etc

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes every body to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.

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