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Technical Account Manager


Milan, IT
  • Job Type: Full-Time
  • Function: Sales
  • Industry: Software and Data
  • Post Date: 10/14/2021
  • Website:
  • Company Address: Viale Sarca, 336/F, Milano, Italia 20126, IT

About Mainstreaming

Developer of a video streaming technology designed to offer intelligent delivery of good quality content in real-time. The company's technology offers live streaming, on-demand streaming, API library, multi-device delivery, and helps to track content, audience KPI's and gain insights that matter to media strategy, enabling broadcasters to stream video in a secure way and with quality experience.

Job Description

About the job

At MainStreaming, we are on a mission to enable broadcasters, media and gaming companies transition to streaming video and offer their audience the best Quality of Experience.

With our innovative solution we deliver live and on-demand video, integrating all operative phases for ingest, encoding, management and distribution.

For our brand-new office located in Milano Bicocca we are looking for a:


Technical Account Manager


Job Description:


As MainStreaming’s Technical Account Manager, you’ll be providing technical support in the creation and delivery of technology solutions designed to meet customers’ business needs and for understanding customers’ businesses.

Key Responsibilities:

  • Responsible for understanding customer’s needs and implementing a tailored solution for the client, in accordance with an agreed technical design.
  • Providing a detailed technical design for enterprise solutions.
  • Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
  • Lead technical project autonomously
  • Interfaces with Solutions Architect as appropriate.
  • Provides technical support and input on the application of technology to a defined business segment.
  • Provides advice on solution and integration opportunities to defined segments.
  • Provides planning and design support for the development of solution architectures.
  • Communicates across client community, and is viewed as adding value.
  • Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.
  • Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc. in collaboration with the Marketing Department.
  • Participates in the selling process and works with sales/principals on pre- sales activities.


What we’re looking for:


  • PASSION FOR THE PRODUCT: Professional attitude towards software craftsmanship including testing and a passion for writing good documentation.
  • PROACTIVITY: You are confident enough to self-start your project and set your priority in autonomy while working with a group of international peers.
  • EAGERNESS TO LEARN: You don't get scared of something new, we provide you an environment where you can improve every day.
  • TEAMWORK: A high degree of collaboration, we are a team, we develop and grow together.
  • ENGLISH: Conversational level, you will share your time within an international Team.



  • Has sufficient technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.
  • 5+ years of B2B technology related sales or business development experience with C-level executives. Experience in media, broadcasting and esports industries is preferred.
  • Strong interest in IT and a grasp of technical topics including a familiarity with UNIX environments and with network routing, diagnostics and transport protocols (TCP, UDP, packet capture, network latency, etc.)
  • Has ability to perform/drive resolution of problems on combinations and interactions of products.
  • Ability to apply technology and consulting to solve a client business problem.
  • Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of skills like: questioning, listening, ideas development, permission and rapport and influencing.
  • Ability to conduct/lead oral status/technical interchange meetings with clients.
  • Must be Italian or English mother tongue. Fluent proficiency in English is mandatory, other languages are a plus.
  • Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
  • Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.


What we offer:


  • A young, dynamic and entrepreneurial environment where to develop and growth.
  • An innovative technology and service able to support the transition from traditional broadcasting to the streaming entertainment of the future.
  • A growth path aimed at improving your professionalism.
  • Flexible working hours.
  • Breakfast, lunch and snacks in our office.
  • Access to E-Learning platform.


Salary and benefits will be assessed in relation to the candidate's experience and skills


In MainStreaming you will be part of a dynamic, flexible, young, tight-knit and international environment and will have the chance to work in a company that values innovation, out of the box thinking, its employees and committed in making the world a better place.


La ricerca è rivolta a candidati di ambo i sessi. I candidati interessati possono inviare un curriculum vitae con l'autorizzazione al trattamento dei dati personali ai sensi del D.Lgs 196/03 e “Codice in materia di protezione dei dati personali” e dell’art. 13 GDPR 679/16 – “Regolamento europeo sulla protezione dei dati personali”.

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